FAQs – Frequently Asked Questions

These are our most common FAQs at NCASS Training. Hopefully the questions and answers below will help resolve your query but if you’re wondering about something else, feel free to call us on 0121 603 2524 or send us a message via the contact us page. For technical support please visit the Support page.

NCASS Training courses can be taken on mobile phones but PC, laptop or tablet PC are your best options. Other than that all you need is sufficient internet connection and (preferably) the Google Chrome browser.
Yes! NCASS Training courses remember your progress every time you click ‘continue’. That means you can pick up from that slide next time you log in, even if you switch devices in the meantime.
Once you’ve completed all the required modules you take the online course test. If you don’t pass the first time you can retake the test as many times as you need, without having to re-sit any modules (though a little refresh of the notes might help!).
Google Chrome is your best bet by far. We’ve tested the courses in all the common browsers and Chrome has proved the most stable. If a different browser is giving you grief, try switching to Google Chrome – you’ll be able to pick up your training course where you left off.
NCASS Training courses are fully compatible with desktop, laptop and tablet devices on both Android and iOS (Apple). Mobile phones are compatible too but your screen size might hamper your experience. We’ll remember your progress, so you can switch between devices even when you’re halfway through.

Didn’t find what you’re looking for in the FAQs? If you’ve still got something on your mind, please go ahead and give us a call on 0121 603 2524. We’re always happy to  help, and your questions will help us keep our FAQs up to date to help other traineers. 

Food Hygiene Level 1 A basic food hygiene / safety course intended for
temporary or part time staff who handle open food.
Food Hygiene Level 2 Principles of Food Hygiene and real day-to-day catering
issues.The standard for open food handlers...
Food Hygiene Level 3 Exstensive principles of Food Hygiene and Safety. The go to
course for managers and supervisors.
Health & Safety For Caterers Principles and practices for a safe catering business. Get a better
understanding of health and safety in a catering environment.
First Aid for Caterers Basic First Aid for dealing with minor incidents and learning
what to do until a professional arrives should the worst happen.
Fire Extinguisher Essentials Learn when and how to use the different fire extinguishers
types should you need to act fast...
Gas Safety Training This qualification will make you a 'Suitably Trained'
person for the catering industry...
HACCP Training for Caterers HACCP principles and how to use them in a catering business.
(Hazard Analysis & Critical Control Points)
Sustainability Training for Caterers Learn how to make your food business more sustainable.
Available for fixed site and mobile catering business...