95% of training issues are caused by web browsers. Always make sure your browser is up-to-date before taking a training course.

You might have difficulties if your browser doesn’t support HTML5 or if you’ve got a cache build-up. It’s always worth clearing your cache if you’re experiencing problems.

If you have a general question about our training courses and qualifications please visit our FAQ page.

The cache is a build-up of data in your browser. Different browsers each have their own ways to clear the cache. Copy and paste this link into your search bar to find out how to clear the cache in whichever browser you’re using –


The courses are made from big files, so you probably just need to give it time to buffer. If you’re using 3G or 4G, you’d be best off switching to WiFi, to save yourself some data and to increase buffering speed.

Need more technical support, please give the NCASS support team a call on 0300 124 6866.

If the support team here at NCASS have asked you to download TeamViewer, go to this link: Click ‘Download’ and then select ‘Run’ or ‘Save’ when commanded. We’ll talk you through the rest over the phone. Don’t worry, it’s really quick and easy to download. team-viewer